Contact us

At WinWinter Casino, we understand that you may need assistance with various issues or have questions about our services. Our customer support team is here to help, and we've made it easy for you to get in touch.

Contacting Support

You can contact us through one of the following methods:

• Live Chat: Available 24/7 on your mobile device and desktop. Simply click on the live chat icon at the bottom right corner of our website or app.
• Email Support: Reach out to us. Our support team will respond within 4 hours.

Help Centre

For common queries, please refer to our comprehensive Help Centre. It contains answers and solutions for many frequently asked questions.

• FAQs: Visit our FAQs section at the bottom of every page on our website or in the app's menu for immediate help.
• Detailed Guides: For more complex issues, browse through the in-depth guides available within the Help Centre.

Responsible Gambling Support

If you're concerned about your gambling habits and need assistance:

• Responsible Gambling Tools: Access our range of responsible gaming tools directly from your account dashboard. These include deposit limits, reality checks, session time reminders, temporary time-outs, and self-exclusion.
• GAMSTOP Integration: We are fully integrated with the UK's GAMSTOP initiative for those who have opted to block their access to gambling websites.

Technical Support

For technical issues or problems accessing our site:

• Help Centre: Try browsing through our FAQs section first. Many common issues can be resolved by looking up a solution in the Help Centre.
• Contact Us Directly: If you still need assistance, feel free to contact us via live chat, email support, or submit your query through our ticket system.

Account-Specific Support

For account-specific queries or help:

• Verification Assistance: Need help verifying your identity? Contact us using one of the above methods for guidance.
• Account Recovery: If you're experiencing issues with accessing your account, please reach out to our support team via live chat or email. They will assist you in recovering access.

Escalation

If we've been unable to resolve your issue, don't hesitate to ask us about escalating it further. We'll do everything possible to ensure your query receives the attention it deserves.

Multilingual Support

At WinWinter Casino, our aim is to make our service accessible and user-friendly for as many people as possible. Our support team is available in English, French, German, Spanish, and we also have a fully responsive mobile site that allows you to access most of your account services on-the-go.

General Information

Please note the following:

• We are operational 24/7 across various contact channels.
• Our customer support is designed to be multi-channel for convenience. This means you can reach us via live chat, phone (not available), or by submitting a query through our dedicated ticket system for those requiring more extensive assistance.

Communication Workflow

1. Initial Response: We'll respond as soon as possible - typically within 4 hours if contacted via email and immediately for all other methods.
2. Further Assistance: Depending on the complexity of your issue, you may be escalated to a specialist or asked further questions by our support team.
3. Resolution: We aim to resolve every query in an efficient manner. If we need more time, we'll let you know as promptly as possible.

Our Office

While not typically necessary for customer contact due to the availability of online channels, Win Top Ltd., our operational headquarters, can be found at:

WinTop Limited
3rd Floor, 12 Appold Street, London EC2A 2AQ

If you have any concerns or queries regarding this page's information, please feel free to reach out to us using one of the contact methods above.